HR in 2022: Gamified E-Learning and AI

By Bareena Irwin Tamang, Training and Development Manager, AscentHR

In today’s uncertain times, transformation is key to staying relevant. The pandemic has made it imperative for businesses to leverage advanced technologies and digitize business segments to survive and thrive in a highly competitive market. Two such adoptions are the use of gamified e-learning and artificial intelligence (AI). Implementing these technology-driven constructs in human resources is seen as a game-changer, delivering maximum value.

AI in HR focuses on creating personalized learning, improving recruitment, improving the employee experience, and reviewing performance reviews of existing employees. On the other hand, gamification uses game elements in a non-gaming environment. Both technologies support HR in their unique form. Let’s dive into these two technologies to understand how AI and Gamification are becoming essential for HR.

AI in human resources

Analyzing, predicting and evaluating makes artificial intelligence crucial for HR teams. This helps them make decisions that benefit the company and the employees. Technology can be integrated into various segments of the HR department, such as hiring, onboarding, training, performance analysis, retention.

Artificial intelligence is a tool that brings efficiency and creates an improved employee experience. AI also helps companies connect with their current and potential employees on a personal level. It helps HR to select the most appropriate CVs to hire the right candidate while providing the necessary support to the team.

These days, the reach of AI in HR is proliferating. At its core, it automates as much work as possible, saving staff time and energy and allowing them to focus on other important tasks. On top of that, companies are using chatbots to gauge employee sentiment in real time. These chatbots can conduct frequent employee surveys that help managers and HR staff get an overall picture of employee engagement levels. These AI-enabled chatbots can also include data analysis functionality that uses machine learning (ML) algorithms to categorize common feedback phrases to identify the most significant trends.

With the pandemic front and center, followed by social distancing norms and the adoption of new hybrid working models, such surveys with data analytics features are gaining popularity and attention and improving employee retention. This gives HR an accurate answer to questions such as how motivated employees are, how comfortable they are with their workload, what employees think of the company’s latest initiative, to name a few. some.

Gamification in e-learning

In the age of digitalization, gamification in HR is becoming popular and more widely used than ever. As the name suggests, gamification uses game principles and techniques in a non-gaming environment, such as leaderboard, levels, point system, certificates, and badge rewards, among others. Studies have shown that deploying gamification elements improves user engagement, which can positively impact e-learning effectiveness.

In a company, HR is one of the few departments to use gamification extensively because it addresses the intrinsic motivation of employees. When done right, it can dramatically improve employee engagement.

In e-learning, gamification is used to improve the learning experience of employees. For example, a leaderboard adds an element of friendly competition to an e-learning course. It motivates employees to outperform their peers in accomplishing the assigned task, which was the main learning objective of the activity. Upon completion, employees who finish first are assigned goals, rewarded with badges or gifts. Gamification in e-learning encourages employees to recognize their work. It also adds fun to learning and improves the performance of the participants.

Apart from using gamification in e-learning for existing employees, this concept is also used when onboarding new employees. The L&D function can create multiple online courses that introduce new employees to the company while competing with other newcomers. This tactic is usually absent from the traditional onboarding process. For example, new hires can begin their onboarding journey by learning about company policies. As they progress, their second mission could be related to knowing the core team, and so on.

The importance of gamification in e-learning and AI continues to grow. Knowing how to use these technologies will strengthen the company’s ability to create a healthy work environment and a pool of highly qualified employees.

About the Author

Bareena Irwin Tamang, L&D Manager at AscentHR, is an experienced training professional with over 12 years of experience in the field of learning and development in the HR sector. She has strong skills in coaching, employee learning and development, employee training, customer service training, soft and behavioral skills training, and recruiting. Bareena graduated from Madurai Kamaraj University, India.

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